Experience SENIOR LEARNING ASSOCIATE• CAPITAL ONE • JUNE 2013 to Present Revolutionized delivery, efficiency and efficacy of the training program, utilizing the ADDIE model and new training development technology, including Storyline 3 and GoAnimate. Responsible for creating 400+ hours of upskilling and new hire training content for call center agents. Instrumental in design and implementation of new self-paced training program to reduce costs. Developed and facilitated virtual Adobe Connect Classroom Training. Facilitated 4-6 week fraud recovery agent training classes globally
PROJECT COORDINATOR • VCPI • JUNE 2009 to APRIL 2013 Designed & developed national public safety eLearning content. Partnered with public safety personnel to vet content. Designed & managed new LMS. Assisted with state-wide Victim Information Notification Everyday (VINE) program to create public awareness and offer training at Virginia Regional Sheriff Departments.
TRAINING DESIGNER • CIRCUIT CITY • AUGUST 2006 to MARCH 2009 Curriculum development for PC & Home Theater Installers. Developed national upselling training content and contests. Facilitated national soft skills training sessions
Education M.S.ed • 2014 • St. Joseph’s College Adult Education and Training BA • 1995 • Virginia Commonwealth University English Major with a concentration in business courses. GPA: 3.6 Dean’s List, Golden Key National Honor’s Society
CertificationsUniversity of Richmond Robbins School of Business Train the Trainer Certification – 2014 Adobe Connect Certification - 2017