Experience INSTRUCTIONAL DESIGNER•VIRGINIA PREMIER • AUGUST 2018 – TO – PRESENT Design and development of eLearning and classroom content for medical professionals using the ADDIE model. Developed and implemented new preceptor training for medical professionals. Redesigned and launched organizational compliance training utilizing training methodology to engage and excite learners. Designed distance learning model to offer consistent training experiences to associates throughout Virginia.
SENIOR LEARNING ASSOCIATE• CAPITAL ONE • JUNE 2013 to AUGUST 2018 Revolutionized delivery, efficiency and efficacy of the training program, utilizing the ADDIE model and new training development technology, including Storyline 3 and GoAnimate. Responsible for creating 400+ hours of upskilling and new hire training content for call center agents. Instrumental in design and implementation of new self-paced training program to reduce costs. Developed and facilitated virtual Adobe Connect Classroom Training. Facilitated 4-6 week fraud recovery agent training classes globally
PROJECT COORDINATOR • VCPI • JUNE 2009 to APRIL 2013 Designed & developed national public safety eLearning content. Partnered with public safety personnel to vet content. Designed & managed new LMS. Assisted with state-wide Victim Information Notification Everyday (VINE) program to create public awareness and offer training at Virginia Regional Sheriff Departments.
TRAINING DESIGNER • CIRCUIT CITY • AUGUST 2006 to MARCH 2009 Curriculum development for PC & Home Theater Installers. Developed national upselling training content and contests. Facilitated national soft skills training sessions
Education M.S.Ed • 2014 • St. Joseph’s College Adult Education and Training BA • 1995 • Virginia Commonwealth University English Major with a concentration in business courses. GPA: 3.6 Dean’s List, Golden Key National Honor’s Society
Certifications University of Richmond Robbins School of Business Train the Trainer Certification – 2014 Adobe Connect Certification - 2017